• We currently ship to the Island of Ireland only.

• Your package is fulfilled the same day as your order. *Please note this does not confirm same day dispatch. The estimated delivery time can vary from 3 to 5 working days depending on the destination. *Please note this will vary during the Christmas season and during main product launches.

• You can email guinnessgifts@diageo.com to request a return. If you ordered through our website, please keep your return label addressed to Guinness Storehouse for ease of arrangement. This label will be used to return your item.

• Our return policy is 30 days.
• During the Christmas period, our return policy lasts for 2 months. *Please note that we cannot guarantee we will have all the same stock due to sales and high demand during Christmas.

• 80% of our click and collect orders are ready within 24hrs from the order date. In busy periods such as, Black Friday or Christmas, this can change to 48hrs instead. Please, wait for the pick up confirmation email to collect your order.

• You are going to receive a "Ready to pick up" confirmation email containing all the necessary information needed to pick up your order. You will not be able to collect if you do not have a confirmation email with you. Please note - We will only hold your package for one month after the order is placed.

• Yes. Make sure the person picking up your order has the order confirmation email.

We do not offer student discount.

• Our health care worker discount is no longer available.

• The 10% discount code is redeemable when you sign up to our mailing list on https://shop.guinness-storehouse.com/.
• Once you sign up you will receive a welcome email that includes your unique discount code.
• This 10% discount code is only available to use online on select products.
• The discount does not apply to alcohol, experiences/tours or in conjunction with any other discounts.
• The 10% discount is not redeemable in-store. Order online, use your unique discount code at checkout, choose Pick Up, and collect in store. 

• If you have received a unique 10% discount code through email for your birthday, this is available to use on https://shop.guinness-storehouse.com/.
• This 10% discount code is only available to use online on select products at https://shop.guinness-storehouse.com/.
• The 10% discount is not redeemable in-store. Order online, use your unique discount code at checkout, choose Pick Up, and collect in store. *Shipping is only available within the Island of Ireland.
• The discount does not apply to alcohol, experiences/tours or in conjunction with any other discounts.

• We currently do not offer gift cards.

• The maximum amount of characters we can engrave is 30, which is about two lines.