FAQ's

Guinness Storehouse FAQ's
Shipping & Delivery
    • What is the estimate time of delivery?
      • Your package is fulfilled the same day of your order (subject to change). *Please note this does not confirm same day dispatch. The estimate delivery time can vary from 3 to 5 working days depending on the service you select at the checkout and the destination. *Please note this will vary during the Christmas season and during main product launches
    • How do I get free shipping?
      • You can get free shipping on all orders over €60 in the island of Ireland. Note, this may be subject to change. Any notification on free shipping will be displayed on the announcement bar at the very top of the website.
      • Free Shipping is not available outside the island of Ireland
    Orders
      • How do I track my order?
        • You can track your order by clicking on the tracking number in the confirmation email you receive upon your order
      • Can I use my One4All voucher online?
        • We do not accept One4All voucher in our stores

       

      Click & Collect

      • What is Click & Collect?
        • Click & Collect is a service that allow you to order one or more product online and pick it up in one of our store
      • Can I change my order to be delivered instead?
        • You can change your delivery method by emailing us at Guinnessgifts@diageo.com requesting a shipment. If your order value meets the free shipping criteria, the shipping will be free of charge
      • How do I pick up my order?
        • Your order will be ready to pick up in the Guinness Storehouse at the ground floor. please wait for confirmation that your order is ready to pick up. Find detailed information here: https://shop.guinness-storehouse.com/pages/click-collect 
      • Do I pay for the Click & Collect service?
        • We don't charge any extra fees for the Click & Collect service
      • How do I know when my order is ready to pick up?
        • You are going to receive a "Ready to pick up" confirmation email containing all the necessary information needed to pick up your order. You will not be able to collect if you do not have a confirmation email with you
      • What information do I need to bring to Click & Collect?
        • All you need to bring to collect your purchase is an order confirmation email with your name and order number visible. You can show your confirmation via mobile phone or with a hardcopy
      • Can somebody collect on my behalf?
        • Yes. Make sure the person collecting the order has an order confirmation email
      • When do I pay for my order?
        • Your order will be charged immediately at the checkout

       

      Returns & Exchanges

      • How do I request a return/exchange?
      • You can email guinnessgifts@diageo.com to request a return. If you ordered through our website please keep your return label addressed to Guinness Storehouse for ease of arrangement
      • How long is the return policy?
      • Our return policy is 30 days
      • During the Christmas period our return policy lasts for 2 months. *Please note that we cannot guarantee we will have all of the same stock due to sales and high demand during Christmas 

       

      General enquiries

      • Do you do student discount?
        • We do not offer student discount
      • Do you do health care worker discount?
        • Our health care worker discount is not available anymore
      • What is the maximum amount of character I can engrave?
        • The maximum amount of character we can engrave is 30

       

      If you need any further assistance, contact us at: Guinnessgifts@diageo.com