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Guinness Storehouse FAQ's
Shipping & Delivery
    • What is the estimate time of delivery?
      • Your order is fulfilled and dispatch the same day of your order. The estimte delivery time can vary from 3 to 5 workig days depends on the service you select at the checkout and the destination
    • How do I get free shipping?
      • You can get a free shipping on all order over €35 in the island of Ireland. Note, this may be subject to change. Any notification on free shipping will be dispayed on the announcement bar at the very top of the website
      • Free Shipping is not available outside the island of Ireland
    Orders
      • How do I track my order?
        • You can track your order by clicking on the tracking number in the confirmation email you receive upon your order
      • Can I use my One4All voucher online?
        • We do not accept One4All voucher in our stores

       

      Click & Collect

      • What is Click & Collect?
        • Click & Collect is a service that allow you to order one or more product online and pick it up in one of our store
      • Can I change my order to be delivered instead?
        • You can change your delivery method by emailing us at Guinnessgifts@diageo.com requesting a shipment. If your order value meets the free shipping criteria, the shipping will be free of charge
      • How do I pick up my order?
        • Your order will be ready to pick up in the Guinness Storehouse at the ground floor. Find detailed information here: https://shop.guinness-storehouse.com/pages/click-collect 
      • Do I pay for the Click & Collect service?
        • We don't charge any extra fees for the Click & Collect service
      • How do I know when my order is ready to pick up?
        • You are going to receive a "Ready to pick up" confirmation email containing all the necessary information needed to pick up your order
      • What information do I need to bring to Click & Collect?
        • All you need to bring to collect your purchase is an order confirmation email with your name and order number visible. You can show your confirmation via mobile phone or with a hardcopy
      • Can somebody collect on my behalf?
        • Yes. Make sure the person collecting the order have an order confirmation email
      • When do I pay for my order?
        • Your order will be charged immediately at the checkout

      General enquiries

      • Do you do student discount?
        • We do not offer student discount
      • Do you do health care worker discount?
        • Our health care worker discount is not available anymore
      • What is the maximum amount of character I can engrave?
        • The maximum amount of character we can engrave is 30

       

      If you need any further assistance, contact us at: Guinnessgifts@diageo.com