Retail & Online shop enquiry

FREQUENTLY ASKED QUESTIONS

SHIPPING & DELIVERY

  • WHAT IS THE ESTIMATED TIME OF DELIVERY

    • Your package is fulfilled the same day as your order (subject to change). *Please note this does not confirm same day dispatch. The estimated delivery time can vary from 3 to 5 working days depending on the service you select at the checkout and the destination. *Please note this will vary during the Christmas season and during main product launches.

  • HOW DO I GET FREE SHIPPING?

    • You can get free shipping on all orders over €60 in the island of Ireland. Note, this may be subject to change. Any notification on free shipping will be displayed on the announcement bar at the very top of the website.
    • Free Shipping is not available outside the island of Ireland.

  • HOW DO I TRACK MY ORDER?

    • You can track your order by clicking on the tracking number in the confirmation email you receive upon your order.

PICK UP IN STORE

RETURNS & EXCHANGES

  • HOW DO I REQUEST A RETURN/EXCHANGE?

    • You can email guinnessgifts@diageo.com to request a return. If you ordered through our website, please keep your return label addressed to Guinness Storehouse for ease of arrangement.

  • HOW LONG IS THE RETURN POLICY?

    • Our return policy is 30 days.
    • During the Christmas period, our return policy lasts for 2 months. *Please note that we cannot guarantee we will have all the same stock due to sales and high demand during Christmas.

GENERAL ENQUIRIES

  • DO YOU OFFER STUDENT DISCOUNT?

    • We do not offer student discount.

  • HOW DOES THE 10% SIGN UP DISCOUNT WORK?

    • The 10% discount code is redeemable when you sign up to our mailing list on https://shop.guinness-storehouse.com/.
    • Once you sign up you will receive a welcome email which will include your unique discount code.
    • This 10% discount code is only available to use online on select products. 
    • The discount does not apply to alcohol, experiences/tours or in conjunction with any other discounts.
    • The 10% discount is not redeemable in-store. Order online and use your unique discount code at checkout.

  • HOW CAN I USE MY 10% BIRTHDAY DISCOUNT?

    • If you have received a unique 10% discount code through email for your birthday, this is available to use on https://shop.guinness-storehouse.com/.
    • This 10% discount code is only available to use online on select products at https://shop.guinness-storehouse.com/.
    • The 10% discount is not redeemable in-store. Order online, use your unique discount code at checkout, choose Click & Collect, and pick up in store. *Shipping is only available within the Island of Ireland.
    • The discount does not apply to alcohol, experiences/tours or in conjunction with any other discounts.

  • DO YOU OFFER HEALTH CARE WORKER DISCOUNT?

    • Our health care worker discount is no longer available.

    • WHAT IS THE MAXIMUM AMOUNT OF CHARACTERS I CAN ENGRAVE?

      • The maximum amount of characters we can engrave is 30. This gives approximately 2 lines.

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