Retail & Online shop enquiry
FREQUENTLY ASKED QUESTIONS
SHIPPING & DELIVERY
WHAT IS THE ESTIMATED TIME OF DELIVERY
- Your package is fulfilled the same day as your order (subject to change). *Please note this does not confirm same day dispatch. The estimated delivery time can vary from 3 to 5 working days depending on the service you select at the checkout and the destination. *Please note this will vary during the Christmas season and during main product launches.
HOW DO I GET FREE SHIPPING?
- You can get free shipping on all orders over €60 in the island of Ireland. Note, this may be subject to change. Any notification on free shipping will be displayed on the announcement bar at the very top of the website.
- Free Shipping is not available outside the island of Ireland.
HOW DO I TRACK MY ORDER?
- You can track your order by clicking on the tracking number in the confirmation email you receive upon your order.
PICK UP IN STORE
RETURNS & EXCHANGES
HOW DO I REQUEST A RETURN/EXCHANGE?
- You can email firstname.lastname@example.org to request a return. If you ordered through our website, please keep your return label addressed to Guinness Storehouse for ease of arrangement.
HOW LONG IS THE RETURN POLICY?
- Our return policy is 30 days.
- During the Christmas period, our return policy lasts for 2 months. *Please note that we cannot guarantee we will have all the same stock due to sales and high demand during Christmas.
DO YOU OFFER STUDENT DISCOUNT?
- We do not offer student discount.
DO YOU OFFER HEALTH CARE WORKER DISCOUNT?
- Our health care worker discount is no longer available.
WHAT IS THE MAXIMUM AMOUNT OF CHARACTERS I CAN ENGRAVE?
- The maximum amount of characters we can engrave is 30. This gives approximately 2 lines.