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Only one glass per household

Guinness Nitrosurge Free Glass Promotion

Guinness Nitrosurge Free Glass Promotion

Product Description

Experience the perfect gift with a personalized engraved Guinness pint glass in a gift box.

We reserve the right to refuse any political, religious, sexual and offensive messages chosen for the engraving.

TERMS & CONDITIONS

ROI only. 18+. Available while stocks last. 1 glass free
with the purchase of a Guinness Nitrosurge pack. 1 per mobile, email address
and/or household. Promotion runs from 11.03.24 - 1.05.24

See full T&Cs here.

FREE ENGRAVING

You can choose a personalized message to be engraved on the glass for free. You have a limit of 30 character in total, 15 max. per line.

SHIPPING & DELIVERY

Free delivery, within the island of Ireland, is automatically included for one personalised glass per unique code only. You may purchase additional products on the Guinness Storehouse website at your own cost at the same time you redeem your glass, but please note if you do this, free delivery will no longer apply.

A tracking number will be sent to you by email once the order is ready for dispatch.

COLLECT IN STORE

YOU CAN PICK UP YOUR ORDER ONLY AFTER THE "READY TO PICK UP" NOTIFICATION IS SENT TO YOU

You can collect your order at our  Click & Collect location in the Guinness Storehouse Retail Store located on the ground floor 

1 Shop online: simply add the items to your shopping cart, choose "Pick up" as a delivery method and proceed to checkout as normal 

2 Get Confirmation: You will be sent a Ready to Collect email to confirm your order is ready for collection

 Collect: You can collect your order at the Engraving Station by the till area in the Retail Store on the Ground Floor. You will need to bring your Order Confirmation email (either printed or on a phone/tablet).When you arrive at the Guinness Storehouse, show your confirmation email to the team at the front door. From here you will be directed to the Store. Once inside take the escalator to the atrium on the Ground Floor and turn left into the Store. The Engraving Station is on the Mezzanine floor of the Retail Store.Provide your name and confirmation email to a member of staff at the engraving station.Your package will be given to you here and you can then feel free to have a look around the Store

 Car Park

There is free parking at our visitor car park next to the old Hopstore on Crane Street. Our visitor car park is 4 minutes walking distance from the Guinness Storehouse

RETURNS

The Guinness Storehouse team make sure that all the products listed on our website are in perfect condition before fulfilling your order. However we do understand you may change your mind or there may be an issue in transit with your purchase so we are providing a “Return Label” with all our shipments. To make a return, please keep in mind the following:

  • You must provide proof of purchase for example, a receipt and/or order number.
  • Once you have completed your return, you are responsible for keeping note of your tracking number.
  • Products must be returned within 30 days of your virtual experience. 
  • Products must be unworn, unused and unwashed with all tags attached.

If you need any further assistance please contact us atinfo@guinnessstorehouse.com, we will do the best we can to respond to your queries.Please note: Due to the current restrictions relating to Covid-19, in some instances it is taking 7+ days to receive and process your return. We appreciate your patience during this time!Refund & Replacement - Damaged of Defective ItemIf any items of your kit arrives damaged or defective please contact us as we are more than happy to help with sending you a replacement. Please contact us atinfo@guinnessstorehouse.comwith the following:

  • Your order number in the subject with your shipping information included in the email
  • The reason for a refund or replacement
  • Please provide a photo of the defective or damaged item in original packaging

Our team will then contact you with the next steps in order to receive a refund or a replacement.Please note: Refunds will be applied to the defective or damaged goods only, including shipment charge. If opted for a replacement, we will deliver to you a brand new item and the shipping costs will be covered by us!

View full details

FREQUENTLY ASKED QUESTIONS

How do I redeem my gift?

To redeem your engraved Guinness glass, you must scan the QR code on the Guinness rugby themed POS (point of sale) material in all participating Tesco, Supervalu, Centra and Eurospar stores across the island of Ireland (please note, participating Eurospar stores will be in the Republic of Ireland only). Once you scan the QR code, a pre-populated SMS will open on your mobile – either click send or type a new SMS “GUINNESS” to 88101 (NI) or 50400 (ROI). You will then receive a SMS with a link [http://www.guinness.com/en-ie/experiences/guinness-rugby-free-glass], click the link then follow the on-screen instructions. You will need to fill in a form with your details and to verify your mobile and/or Postcode/Eircode has not been used before. You will then need to scan your Guinness Nitrosurge can
via your Smartphone camera to demonstrate proof of purchase, then you will
receive a unique one-use code and a link to a promotional page on Guinness Storehouse website to redeem your free glass. Please note, you will need to allow camera access on your smartphone in order to scan your can of Guinness
Nitrosurge. On Guinness Storehouse website, insert a message up to 30 characters long to be engraved on your glass, then click ‘ADD TO CART’. Please note, we are unable to engrave any inappropriate messages or foul language. At the checkout, you must enter your unique code into the box labelled “DISCOUNT CODE”, click ‘APPLY’ and then proceed to add your delivery details.

MY DISCOUNT CODE DOES NOT WORK

Please ensure that you enter your code exactly as it was delivered to you without spaces. Your discount code can be used once only so please ensure that you have not previously claimed with that code. If you are still experiencing technical
issues, please email Guinness@Return2Sender.ie
and include your mobile number and the discount code that you are experiencing
issues with.

How much will it cost me to send the SMS?

The SMS is free to send in ROI and on most networks in UK (depending on your network tariff in UK only). Please check with your mobile operator if you are unsure.

Do I need to pay for delivery of the glass? 

Free delivery, within the island of Ireland, is automatically included for one personalised glass per unique code only. You may purchase additional products on the Guinness Storehouse website at your own cost at the same time you redeem your glass, but please note if you do this free delivery will no longer apply.

Can I redeem more than one glass? 

One redemption, only per mobile number and/or per household, will be accepted to redeem the free gift during the promotional period. We reserve the right to
request proof of purchase, so please keep your receipt or take a photo of your receipt. You may be asked to send this via SMS or email.

I have not received my glass delivery, or it has arrived damaged 

Please contact Guinness@Return2Sender.ie

WHAT IS THE ESTIMATED TIME OF DELIVERY?

Your package is fulfilled the same day of your order (subject to change). *Please note this does not confirm same day dispatch. The estimate delivery time can vary from 3 to 5 working days depending on the service you select at the checkout and the destination. *Please note this will vary during the Christmas season and during main product launches.

What is included in the promotion?

As part of the promotion, you will receive a free Guinness Engraved Pint Glass and free shipping. You will have to use the discount code provided to get 100% off your glass at the checkout page. Free shipping is automatically applied to your order at checkout. Note, you may purchase additional products on the Guinness Storehouse website at your own cost at the same time you redeem your glass, but please note if you do this free delivery will no longer apply.

Can I buy other items on the Guinness Storehouse website?

Yes. You may purchase additional products on the Guinness Storehouse website at your own cost at the same time you redeem your glass, but please note if you do this free delivery will no longer apply.

How many glasses are available and when? 

There are 2000 glasses available on a first come first serve basis between 00.01 GMT 11th March 2024 and 23:59 GMT 1st May 2024 inclusive. Any requests outside the promotional period will be void and will not be included in the Promotion.

How much will it cost me to send the SMS?

The SMS is free to send in ROI and on most networks in UK (depending on your network tariff in UK only). Please check with your mobile operator if you are unsure.

I cannot scan the can

To take part in the promotion you must have a smartphone with a camera and capable of running the latest versions of Chrome or Safari installed, supporting WebGL and native Web-AR. iOS users must have iOS 11 or later installed and internet access to claim. Please ensure that you are in a setting with adequate lighting and that you have camera permissions enabled. For camera permissions please refer to the following:  

  • Safari: Open Settings, select Safari, select Camera, select Allow.  
  • Chrome: Open Settings, select Chrome, allow camera access.  

You may also need to review your blocked and allowed sites and enable accordingly. 

I am getting a rejection message saying my mobile and/or and/or Postcode/Eircode has already been used

Please contact Guinness@Return2Sender.ie. Households will be tracked via Postcode/Eircode. If our records show that the mobile number and/or Postcode/Eircode has already been used within the promotional period, you will receive a rejection message. This message will contain a contact email address Guinness@Return2Sender.ie for any queries. In the event that 1 or more consumers taking part in the promotion have the same Postcode/Eircode, please contact Guinness@Return2Sender.ie and we will manually check your address. If this address has not already been used within the promotional period, a discount code to redeem a free glass will be provided. We reserve the right to request proof of purchase so please keep your receipt or take a photo of your receipt. You may be asked to send this via SMS or email.