Guinness & Moët Black Velvet Kit

• We ship in the Island of Ireland only

• Standard delivery

• Tracked shipment

• 4-5 working day delivery

• 1-2 days dispatch (subject to change)

Once your order is ready to be dispatched, you are going to receive a confirmation email with UPS tracking number

YOU CAN PICK UP YOUR ORDER ONLY AFTER THE "READY TO PICK UP" NOTIFICATION IS SENT TO YOU

You can collect your order at our  Click & Collect location in the Guinness Storehouse Retail Store located on the ground floor 

1 Shop online: simply add the items to your shopping cart, choose "Pick up" as a delivery method and proceed to checkout as normal 

2 Get Confirmation: You will be sent a Ready to Collect email to confirm your order is ready for collection

3  Collect: You can collect your order at the Engraving Station by the till area in the Retail Store on the Ground Floor. You will need to bring your Order Confirmation email (either printed or on a phone/tablet).When you arrive at the Guinness Storehouse, show your confirmation email to the team at the front door. From here you will be directed to the Store. Once inside take the escalator to the atrium on the Ground Floor and turn left into the Store. The Engraving Station is on the Mezzanine floor of the Retail Store.Provide your name and confirmation email to a member of staff at the engraving station.Your package will be given to you here and you can then feel free to have a look around the Store

 Car Park

There is free parking at our visitor car park next to the old Hopstore on Crane Street. Our visitor car park is 4 minutes walking distance from the Guinness Storehouse

The Guinness Storehouse team make sure that all the products listed on our website are in perfect condition before fulfilling your order. However we do understand you may change your mind or there may be an issue in transit with your purchase so we are providing a “Return Label” with all our shipments. To make a return, please keep in mind the following:

• You must provide proof of purchase for example, a receipt and/or order number.
• Once you have completed your return, you are responsible for keeping note of your tracking number.
• Products must be returned within 30 days of your virtual experience. 
• Products must be unworn, unused and unwashed with all tags attached.

If you need any further assistance please contact us atinfo@guinnessstorehouse.com, we will do the best we can to respond to your queries.Please note: Due to the current restrictions relating to Covid-19, in some instances it is taking 7+ days to receive and process your return. We appreciate your patience during this time!Refund & Replacement - Damaged of Defective ItemIf any items of your kit arrives damaged or defective please contact us as we are more than happy to help with sending you a replacement. Please contact us atinfo@guinnessstorehouse.comwith the following:

• Your order number in the subject with your shipping information included in the email
• The reason for a refund or replacement
• Please provide a photo of the defective or damaged item in original packaging

Our team will then contact you with the next steps in order to receive a refund or a replacement.Please note: Refunds will be applied to the defective or damaged goods only, including shipment charge. If opted for a replacement, we will deliver to you a brand new item and the shipping costs will be covered by us!